ScoutOne Support
Need help with ScoutOne? We're here to help athletes, coaches, and schools get the most out of the platform.
Contact ScoutOne
Email our team directly at affiliatenetwork80@gmail.com, or use the support form below. We typically reply within one business day.
Account & Login
- Sign in with email or Google
- Reset a forgotten password
- Fix sign-up or verification email issues
- Update your email in Settings
Athlete Profiles
- Build your profile in the athlete editor
- Add measurements, stats, and achievements
- Add up to three sport profiles
- Share your public ScoutOne profile link
Coach Accounts
- Set up a college or high school coach account
- Search athletes and build recruiting boards
- Track pipeline, offers, and commitments
- Manage school and staff access
Recruiting & Messaging
- Message coaches and athletes in-app
- Follow athletes and get follower alerts
- Respond to film requests
- Recruiting compliance reminders
Film & Video
- Upload highlight film from phone or desktop
- Link Hudl, YouTube, or Vimeo film
- Set a pinned video and thumbnail
- Fix playback or upload errors
Verification
- Attach proof video to a measurement
- Understand verified badges
- Verify a team or coaching credential
- Fix a declined submission
Subscriptions & Billing
- Upgrade, change, or cancel a plan
- Update your payment method
- Review charges and receipts
- Fix access after a payment
Privacy & Safety
- Control what appears on your public profile
- Report inappropriate behavior or content
- Parent and guardian access
- Read our Privacy Policy
Technical Problems
- Tell us what you expected and what happened
- Include the page or feature affected
- Attach screenshots when possible
- Share your device, browser, and app version
Delete Account
- Go to Settings → Delete account
- Tell us why you're leaving (required)
- Deletion is immediate and permanent
- Email us if you can't sign in to delete
Contact Support
Deleting your ScoutOne account
Signed-in users can delete their account at any time from Settings → Delete account. You'll be asked for a short reason, and your profile, film, measurements, and messages are permanently removed. If you can't sign in, email affiliatenetwork80@gmail.com from your account email and we'll delete it for you.
Frequently Asked Questions
How do I create an athlete profile?
Create a free account, choose the athlete role, and complete the guided setup: sport, position, graduation year, school, location, measurements, and film. Your public profile goes live when setup is complete.
How do I edit my recruiting profile?
Open your dashboard and use the profile editor. Changes to shared details like school, GPA, and physicals carry across all of your sport profiles; sport-specific stats stay separate.
How do I upload film?
In the film section of your dashboard you can upload a video file directly or paste a Hudl, YouTube, or Vimeo link. You can pin one video so coaches see it first.
How do measurements become verified?
Add a proof video to a measurement when you enter it. Measurements with proof video display a verified badge on your public profile; team and coach credentials are reviewed by our staff.
How do coaches use ScoutOne?
Coaches search athletes by sport, position, grad year, location, measurables, and academics, then save prospects to recruiting boards, track pipeline stages, log evaluations, and message athletes.
How do I change or cancel a subscription?
Go to Settings → Billing to upgrade, change, or cancel. Paid features stay active through the end of the current billing period.
How do I report a problem?
Use the support form on this page and pick the Technical Problems category, or email us directly. Include your device, browser, and the page where the issue happened.
How do I delete my ScoutOne account?
Go to Settings → Delete account, enter your reason, and confirm. Deletion is permanent and immediate. If you can't sign in, email us from your account email address.